Not Your Average Hotel Stay

The modern hotel guest is looking for more than a hotel stay—they want a story and an experience. By offering ever-changing, curated services, hotels are giving their guests something memorable they can't get anywhere else. As hotels continue to strive for the best luxury amenities, the one we think you shouldn't skip out on is butler service! Butlers are trained to anticipate guests' needs and create lifelong memories with individual touches. They deliver the highest level of service that's fit for royalty. Before you even step foot onto a hotel property, butlers ensure your preferences are in-suite upon arrival and can even arrange to pick you up from your arrival destination (for example, the Reikart House butlers are available to meet you at the Buffalo Airport in one of their Escalades). Upon arrival, butlers can offer you a crafted cocktail and make sure your check-in is seamless. Having a butler may seem intimidating, but your butler will do as much or as little as you want them to and all you have to do is ask. Need a taxi? Want a private tour of a local destination? Forgot your toothbrush? Butlers are there to attend to your every need. Throughout your stay, butlers make sure you can be your best self. From pressing your clothes to shining your shoes, they make sure you step out in style. After having a butler around, you may wonder how you ever managed without one! But don't just take our word for it, these real butler moments taken from guest reviews of the Reikart House show that our butlers are truly charmed to meet you!

• Elaine Chan: "COOKIE TURN DOWN SERVICE. That's right, at night a Butler comes to your room, rings the door bell and offers you cookies before you go to bed. Adorable."
• Laura Englehart: "The butler helped us to our room with our luggage and left us a handwritten note (who does that anymore?) welcoming us to your beautiful hotel and left a deck of hotel playing cards. That was so nice."
• LoveTravel11: "The attention to detail was top notch and the fact that the butler went out in the cold on his own volition and cleared the snow off all of the guest vehicles is unheard of in today's pseudo customer service world."

Our Butlers want you to expect the unexpected. Book your next visit to Buffalo with us and prepare to be wowed.