Read Our Amherst & Buffalo, NY Hotel Reviews.

Stylish/charming interior design, immaculately clean property, attentive staff, cookie amenity offered on arrival, late checkout. Not so good: Breakfast on our 1st day was great but the 2nd day was abysmal. We waited AN HOUR for our order and eventually got tired of waiting and asked for it to be sent to our room as room service. Once we received the food, it was the wrong bread. A lot of people in the restaurant were complaining about the long wait so it was not just isolated. We would have appreciated if they had told us, “the kitchen is running behind today so it will be a wait…”. That would have allowed us to better spend that hour. The room was very clean and stylish which we really appreciated. However, the body wash in our bathroom was empty and I felt the pillows were very uncomfortable (no structure to it) but that may just personal preference. I would stay again because it’s really clean and that’s what I care about the most but I would 100% just bring my own pillow.

Staff could not have been more friendly and accommodating. Beautiful and unique hotel. I hope to stay again in the future.

This was one of my best stays at a Marriott property in a long time! Several of us came here for business in the area and we made reservations here based on a co-worker’s suggestion. Upon pulling up outside it doesn’t look like much, but once we entered the first thing we noticed was the amazing décor. The customer service from all the staff working the desk and lobby café was also excellent! Checking in was smooth and perfect, she hit all the topics and was very happy, professional, and engaging. She told us lots about the property and gave us an excellent lunch recommendation too! Once we got into the room, it was perfectly decorated just like the common areas we saw upon entering. The tile inset on the bathroom floor and shower floor looked amazing! The bedding was great, flat, and comfy too. Ergonomics of the room were also designed for ease and comfort! They also have a Cadillac Escalade that they use to provide free rides to guests... Anywhere in the area within 5 miles, typically running until midnight! We were fortunate to grab a couple of rides with Marty, who was very engaging and helpful! He took us to a work reception nearby and told us to call him when we were ready to be picked up, which we did and he promptly came back to get us! Shower pressure and quickness of the hot water was perfect! TV also worked perfectly! We enjoyed our visit so much that we’d return to the area just to stay at this hotel again! Highly recommend staying here when in the area! I average staying in 1.5 Marriott properties weekly and based on the poor and inconsistent service at many of them, I wish the management here would train the others on how to keep a property beautifully clean (this place has been here 7 years and it looks brand new still!) and how to provide great service!

I cannot say enough wonderful things about our stay and experience. A family member had her wedding here yesterday in the ballroom, everything was amazing, from the venue staff to the ambiance of the ballroom! Beautiful wedding with no issues! We then went to Jazzboline for dinner, everything was so delicious, we all had a tried each other’s dishes and they were truly high quality meals. They put so much time and effort into each meal, and still everything came out of the kitchen quickly! We then stayed at Reikart’s hotel, it was clean, classy and cozy. It really is such a gorgeous hotel. One of the softest beds and nicest rooms we’ve experienced away from home. They truly do care about presentation and maintaining it. The front hotel staff, the breakfast severs, dinner service and the wedding coordinators have outdone themselves. 100% will be returning and highly recommend! (PS. Ask for the mint sauce at dinner, pairs with any dish, we are still talking about it!!)