Read Our Amherst & Buffalo, NY Hotel Reviews.

The front desk staff are so helpful and friendly. They accommodated our joining rooms and called back to let us know in advance. The rooms are clean and fresh. Everything smells nice. The rooms are too quiet though. We weren't able to turn the furnace fan on permanently during our stay to creat white noise for sleeping so everytime the a/c came on it would wake us up. Our room had a smoke detector that flashed green all night as well. We will be back as I'm sure this is not the same for all rooms and we really enjoyed it.

Old world charm; the attention to detail in the lobby & the rooms is second to none. We stayed this past weekend, and this is our new go-to hotel to stay at while visiting our son in Buffalo. The staff was extremely friendly and knowledgeable. The cookies and water they give you at checkin are an added touch. I must say the cookies are delicious as well! Can’t wait to return!

Very Enjoyable, top notch customer service and beautiful rooms.

I gave an overall 3 - which is lower than the rooms/service/location stars of 4. For a business traveler - I would not stay here again. I think if I would've not read about the "Hotel of the Year" award given to this hotel, I probably would've left with a better attitude. #Expectationmanagement The rooms were nice, a little roomier by about 2-3'. But I've stayed in other Tribute's and Hilton's version of this level and found them to be the same. I guess I didn't see why this Tribute won this award across all Marriott properties. Anyways, this hotel does not have a lobby bar/restaurant. It is in the Jazzboline restaurant in the same parking lot. Long travel day and I was looking forward to the fireplace and what I thought was the bar in the lobby. But the fireplace is literally just that with seating area and the bar was part of the restaurant not connected to the hotel - which was closed on Sunday night when I got in. Oh and then also closed Monday for a private party. No sundry store, just a little bar cart with donuts and gum for purchase. As someone who works a lot, I like being able to sit at the lobby bar and work or decompress and not have to leave my hotel. (bit of a blessing in disguise, because I experienced Giancarlo's up the street - amazing Italian food) Bathrooms are small. Towels are a good heavy weight. Coffee options are weak. (hotel of the year... I guess I safely assumed that they would've had decent in room coffee options?) Plugs right by the nightstand, easily accessible. A/C does not have an option to run the fan for white noise, the person above me was doing laps at 2am, and when I turned it down to 64 (the lowest) - even over my white noise app on my phone, I could hear the A/C click loudly on/off. This property does not have feather-free rooms like most other Marriotts. I'm glad I double-checked when I checked in because they did not see it (?) on my account. They gave me 2 foam pillows. Overall, average hotel. I could've paid half of what I paid and stayed at the new Hampton up the street and been just fine. Last work trip of the year, so I splurged... won't do that again. I'm a Platinum and while there were 3 cars in the entire parking lot when I got in Sunday evening, there were no upgrades offered. As far as Jazzboline, I tried their creme brulee on my last night and it was runny and very thin, hardly any under a very thick brulee that was indedible. The bar is not staffed given the size of it. If you want a great bar/restaurant experience, albeit smaller, go to Giancarlo's about .5 miles east...well staffed, no long wait times to be acknowledged, amazing food and wine too!