Read Our Amherst & Buffalo, NY Hotel Reviews.

The hotel and rooms are beautiful! We felt extremely comfortable and happy with our guests from out of town staying at this hotel, and they were delighted with the space. The front desk staff are incredibly helpful and attentive- they helped us with many questions and were wonderful to work with. The event staff and our event catering manager Hallie Hawks were also wonderful to work with as well. I would highly recommend this hotel and event space.

This hotel was in an excellent location and beautiful. The lady at the front desk was a little bit rude and our room wasn't ready on time. Other than that it was a lovely stay and would definitely go back again and recommend.

I come to Buffalo seasonally for work and normally stay at the Hyatt Place next door but this time I made the exception from the recommendation of a colleagues to prebook a reservation. The hotel is absolutely beautiful, having comfortable beds with clean rooms and a beautiful ambiance. Upon checking in Friday night of St Paddy's day the Hotel Receptionist had a line of patrons collecting as she spent almost 20 minutes just trying to resolve other patrons issue at the front desk while not acknowledging any of the other patrons growing in number coming in to checked in. When the prior patron was finally resolved and I was next to be checked in there was no apology for the inconvenience for the long wait while also the inconvenience of visualbly holding onto my duffle bag to avoid placing it on the lobby floor. The female Hotel Receptionist instead mentioned some issue about the card reader and how she couldn't accept any cards even after I told her I had already paid when booking my reservation with my corporate card/account on file. As I was handed my keycard and I had asked how much longer the Parlor would be opened and received a much dramatized reply that it would be closing in 15 minutes and they are no longer accepting orders but the bar would be open for drinks. I asked if they could still fulfill a light order after a long day of traveling while I get to my room to set my bag down, wash my hands and splash some water on my face to which that request was quickly denied. I ended up going next door to Jazzboline to get some overcooked chicken and undercooked parmesan risotto. Checking out on Sunday with the same Hotel Receptionist was almost the same identical experience but this time she was on the phone for a lengthy period with no attention to the guest waiting in front of the desk. With an awkward bon voyage apology acknowledging the subpar check in/check out experience, I was left even more annoyed. A memo to the receptionist, please acknowledge your guests and perhaps put the phone down.

First off, the staff members I interacted with in person were extremely helpful. Our room was not ready upon arrival, however the front desk staff called me as soon as we were able to check in. While we were upgraded to a suite, as someone who stays in Marriott properties multiple times weekly - I was not impressed. During our first night - there was constant loud banging noises that lasted close to 1 hour from 10-11 pm. Whilst the staff noted there was no maintenance being performed, its hard to fathom another excuse. There were no toiletries provided in the bathroom, and the second floor “corner view” featured a dumpster from one window and an HVAC station from the other. Yes, it’s an oldest property - however not what was expected from a Marriott property at close to $500/night. Disappointing.